Standard Terms and Conditions of Business

1. Introduction
These terms and conditions will apply to all bookings for a seminar or conference or workshop or similar event organised or to be organised by TPC or any of its representatives and marketed as such (‘Event’). All bookings will be subject to a confirmation by TPC and once confirmation of a booking has been sent the booking will be confirmed.

2. Bookings and Confirmations
a. Bookings can be done online, via email or telephonically. If a booking is made and payment in terms of clause 3 is made, no booking will be deemed to have been finalised until such time that TPC confirms the booking and payment has been received.
b. Confirmation of any booking shall be done in writing. TPC shall send a tax invoice to confirm a booking.
c. If an individual has booked an Event but does not receive a confirmation until 3 (three) working days prior to the Event date, it is the responsibility of the individual to contact TPC on either 031 207 8674, 083 282 8786 or 084 332 2786 and follow-up on the booking.

3. Payment and Refunds
a. Payment for bookings shall be made in advance.
b. Only delegates who have made payment in full will be allowed entrance to the Event.
c. The price of the Event will be the price advertised. The price quoted is exclusive of Value Added Tax.
d. After payment is made, individuals must submit their proof of payment, clearly stating the organisation name. Proof of payment should be emailed or faxed to the person whose name and contact details appear under the Contact Details section below or alternatively emailed to admin@tpcsa.co.za.
e. Proof of payment must be submitted no later than 2 (two) working days prior to the date of an Event. Individuals who have booked within 7 (seven) or less working days prior to the date of an Event must produce proof of payment on the day of the Event unless proof of payment was submitted to, and receipt thereof was confirmed by TPC.
f. Payment shall be made by electronic funds transfer, or direct deposit to the designated bank account.
g. Individuals shall not be entitled to receive a refund of the Event fee except in circumstances where –
– there was an overbooking by TPC
– or the Event was cancelled
h. Persons qualifying for any discounted price advertised must be employed on a full time basis (in the normal course of employment) by the Non-profit Organisation (NPO). Any person/s in the employment of third parties (whether in a full or part-time basis) or self-employed who has/is or will be rendering services to the NPO will not qualify as being employed by the NPO.

4. Cooling-off Period
a. All payments by means of an electronic transaction shall be subject to section 44 (Cooling-Off Period) of the Electronic Communications and Transactions Act No 25 of 2002, as amended. As such, individuals shall be entitled to cancel this agreement without reason or penalty within 7 (seven) days after the date of the booking.
b. If the cooling-off period under clause 7.1 does not apply, and a person is a consumer protected by the Consumer Protection Act No 68 of 2008 and the person makes a booking as a result of direct marketing, then that person shall be entitled (under section 16 (Consumer’s right to cooling-off period after direct marketing) of the Consumer Protection Act) to cancel this agreement within five (5) business days after the date of the booking by completing and sending to TPC a written notice.

5. Cancellations
a. Individuals wishing to cancel a booking must send a written cancellation notice to the person whose name and contact details appear under the Contact Details section below. Telephonic cancellations will not be accepted.
b. All cancellations received less than 8 (eight) calendar days prior to the date of the Event shall incur a cancellation fee of 50% (fifty) percent of the Event fee
c. Individuals who have booked and paid for an Event but fail to cancel, or transfer (in accordance with 7 below) or substitute (in accordance with 6 below) a booking shall remain liable for the booking and as a result thereof forfeit the Event fee.
d. No cancellation fee shall be levied by TPC on cancellation of a booking for reasons of death or hospitalisation.

6. Substitutions
a. Individuals are entitled to substitute bookings that have been confirmed. Only written substitution requests will be considered. Telephonic requests for substitution will not be accepted.
b. A request for substituting an individual for another must be submitted to TPC in writing 24 (twenty four) hours before the date of the Event. No late substitution requests will be considered. Requests for substitution must be sent to the person whose name and contact details appear in the Contact Details section below.
c. NPO attendees who substitute non-NPO attendees will be liable for the difference between the NPO Event fee and non-NPO Event fee.

7. Transfers
a. Requests for the transfer of a booking to a different Event venue or Event date or different Event (‘Transfer’) shall be made in writing to TPC. Requests for Transfers must be made to the person whose name and contact details appear in the Contact Details section below. Telephonic transfers will not be accepted.
b. No charges will be levied for a Transfer.
c. Transfer requests shall be subject to availability.

8. Limitation of Liability
To the extent allowed by law, TPC shall not be liable to any person whatsoever in respect of any loss or damage caused by or arising from any fact or circumstance beyond the reasonable control of TPC, or which is consequential or incidental or damage of whatever nature and howsoever arising from or in connection with any booking. To the extent allowed by law, TPCs liability shall in any event and under all circumstances be limited to the refund of the Event fee.

Contact details:
Kindly email rkhan@tpcsa.co.za or reza@tpcsa.co.za for further information.

Privacy policy

This site is owned and operated by Turning Point Consulting (Pty) Ltd (“TPC”, “We”, “Our Firm”) a registered Private Company within South Africa.
Your privacy on the Internet is of the utmost importance to us. At TPC, we want to make your experience online satisfying and safe. Because we gather certain types of information about our users, we feel you should fully understand the terms and conditions surrounding the capture and use of that information. This Privacy Policy, Terms and Conditions and Acceptable Use Policy, set out our policies applicable to your account and disclose what information we gather and how we use it.


Information we collect
Our information is assimilated through the details that are provided once the relevant form(s) has / have been completed.
Upon submission of your details for TPC to contact you, or upon your registration at our site, you may be requested to enter specific information. You are entitled however to visit the site anonymously.
Information usage
Any or all information that is collected from you, may be used in one or more of the following ways:
To personalize your experience – The information that you provide assists us in attending and responding to your individual needs. Should you submit your details for us to contact you, the website will forward your information to our corresponding mailbox.
To improve our website – We constantly strive to enhance our website services based on the information and feedback received from you, the user.
To improve customer service – The information that you provide will assist us to effectively and efficiently respond to your customer service requests and support needs.

Information protection
We utilise secure data networks protected by industry standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary. Only authorized individuals have access to the information provided by our customers. Our sites contain links to other sites. TPC is not responsible for the privacy practices or the content of such other websites.

Sharing of information
We do not trade, sell or otherwise provide and / or transfer to outside parties your personal identifiable information. This does not include (and accordingly is not limited to) trusted third parties who provide the necessary assistance in operating our website, conducting our business and / or providing our service(s) to you, on the premise that the receiving party maintains confidentiality over such information. We must and / or may release your information if compelled by law to do so (ex. FICA regulations), if same is required to enforce our policies, the protection of our and / or others rights, property, person or safety. Non-personal and / or identifiable information may be utilised and / or provided to other parties for marketing, advertising or other uses.
Electronic Communications Act No 36 of 2005 Compliance
As we place paramount value on your privacy, we have employed the necessary precautions to certify compliance with the Electronic Communications Act.
Online Privacy Policy
Our online privacy policy (i.e. this said policy) is applicable only to that information obtained and assimilated through our website and not to information acquired offline or any other websites that may and / or may not be associated with this one.
Your Consent
By using this site, you consent to the collection and use of this information by TPC . If we decide to change our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.
Alterations and/or Amendments
Should we elect to effect any amendments to our privacy policy, such amendments will be submitted and posted on this page.
Contact Us
If you have questions or concerns you can contact TPC at admin@tpcsa.co.za.

Terms of Use for This Website

It is important to note that the terms of use, privacy policy and any clauses, policies and conditions subject to this website are as they stand. Should you have any objections and / or problems with this website in any capacity you are advised to refrain from using and / or browsing same. Should you continue to use and / or browse this website and / or utilize the services maintained therein, you fully agree to comply and be bound by the following terms and conditions of its use, as well as our privacy policy and any clauses, policies and conditions maintained there(here)in. By consenting to the terms and conditions of use, as well as our privacy policy and any clauses, policies and conditions maintained on this website, you do so freely and voluntarily, whilst being in your sound and sober senses without any duress or undue influence thereto and accept, acknowledge, understand and are fully acquainted with the meaning and effect of its content.
The term “Turning Point Consulting (Pty) Ltd” or “Turning Point Chartered Accountants” or “TPC” or “us” or “we” refers to the owner of the website whose registered domain is www.tpcsa.co.za
The term “you” refers to the user, subscriber, viewer or person browsing our website.
The user is subject to the following terms and conditions of use:

The content of the pages within this website is for your general information and use only. It is subject to change without any notice provided to any user, subscriber, viewer or person browsing our website, now or in the future.
Neither “TPC”, including (but not limited to) any third party, its employees, service providers, employers affiliates and associates, provide any warranty or guarantee as to the accuracy, timeous, performance, completeness, suitability, sustainability, correctness, efficacy, reliability and the like, of any of the information and materials (or anything related thereto) offered on this website for any specific or related purpose. You agree, acknowledge and accept that such information and materials (or anything related thereto) may contain error, inaccuracies, mistake or fault and we expressly exclude any liability for any such error, inaccuracies, mistake or fault to the fullest extent as permitted by law.
The usage of any information or material on this website is entirely at the users, (subscriber, viewer or person browsing our website) own risk, for which we (TPC, including [but not limited to] any third party, its [TPC’s] employees, service providers, employers affiliates and associates) shall not be held liable, in any capacity whatsoever (including, but not limited to any representations, expectations, information, material, disclosures, damages [directly or indirectly] sustained through engaging our services, service providers or the like or anything related to us [i.e. TPC, including [but not limited to] any third party, its [TPC’s] employees, service providers, employers affiliates and associates]. It shall be the users (subscriber, viewer or person browsing our website) sole responsibility to ensure that any products, services or information available through this website meet your (its) specific requirements.
This website contains material which is owned and / or licensed by us. The material includes (either in its entirety or in part), but is not limited to, the design, layout, look, appearance, graphics and content. Reproduction of this is prohibited other than in accordance with the (this) copyright notice forming part of these terms and conditions. Any person found being in violation of any portion of the terms and conditions of its use, as well as our privacy policy and any clauses, policies and conditions maintained there(here)in, shall be subject to criminal and civil prosecution to the full extent of the law.
All or any trademarks reproduced in this website, which are not the property of, or licensed to the operator (or relevant body, person, individual or company or the like), are acknowledged on this website.
Unauthorised use of this website (for any reason other than its intended purpose) may give rise to a claim for damages and / or criminal offence. Should “TPC” its employees, employers, affiliates and associates institute legal action against the user (subscriber, viewer or person browsing our website), the user (subscriber, viewer or person browsing our website) shall be liable for all of our untaxed legal costs on the attorney and own client scale and shall be payable within 7 (seven) days of its due and payable date.
Occasionally this website may contain links to other websites. These links are intended to be used for your convenience to provide further and additional information regarding various (including but not limited to) matters, aspects, services, products and the like. They are in no way intended to form any endorsement of the website or link, nor any guarantee as to the accuracy, timeous, performance, completeness, suitability, sustainability, correctness, efficacy, reliability and the like, of any of the information and materials (or anything related thereto) offered on the website or link for any specific, related or intended purpose.
The use of this website and any dispute arising out of such usage will be subject (including any law relating to the resolution of any dispute or legal action) to the laws of the Republic of South Africa.
Whilst we welcome suggestions and proposals from the prospective and current user, subscriber, viewer or person browsing our website, all terms and conditions of its use, as well as our privacy policy and any clauses, policies and conditions maintained herein are as they stand and are not subject to negotiation or amendment.

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